Shipping Policy

At Celeste, we want your order to arrive safely and smoothly. Every item is carefully prepared before shipment, with attention to both quality and presentation.

Processing & Delivery
Orders are typically processed and dispatched within a few business days.
Once shipped, delivery usually takes between 5 and 12 business days, depending on your location and local postal services. You will receive a shipping confirmation email — including tracking details when available — so you can follow your delivery. Please note that delivery times are estimates and may be affected by carrier delays, seasonal volume, or customs processing.

Order Information
Please ensure your shipping address is correct at checkout. Celeste is not responsible for delivery issues caused by incomplete or incorrect address details.

Damaged or Missing Packages
If your order arrives damaged or does not arrive as expected, please contact us as soon as possible at support@get-celeste.com. If damage occurs during delivery, photos of the packaging and product help us process your claim swiftly.

Returns
For hygiene reasons, we cannot accept returns on opened or used personal care products. For unopened items, please contact us within 14 days of delivery before returning anything.